Fraud awareness

Version 1.0
5 December 2021
Protect yourself against fraud

With cyber attacks against organisations on the increase, customer and account information can become vulnerable, leading to growth in attempted fraud. We have fraud prevention controls in place to protect your accounts, and you can help us by being careful with your personal information and regularly reviewing your account for anything unusual.

What to do if you've been a victim of fraud

If you think you may have been a victim of fraud, or if you’ve noticed any suspicious transactions on your account, please get in touch with us via the app or email

Always report fraud to Action Fraud.

The latest scams to watch out for

Delivery scams

You receive a message stating a driver has tried to deliver your parcel and asking you to click a link to reschedule. You're then asked to enter sensitive info like your date of birth, mobile number and card details. If you submit personal data, scammers could use it to call you up or access your bank account.

Crypto currency scams

You receive emails asking to send money or trying to blackmail you into referral schemes or bogus investment and business opportunities

Covid scam advice

Currently, there are more coronavirus scams, like fake texts from HMRC offering money as a 'goodwill payment', or from the government offering ‘tax relief’. These are scams, so always check official sites before clicking on any links!

Phishing scams

Phishing scams, where fraudsters send you a text message or email that looks legitimate, ask you to click on a link and fill in some information (like passwords, account numbers etc). They then use this info to scam you.

Pretending to be the police, or a company you trust

Fraudsters could call, email or text you pretending to be the police, your electricity company, your landlord. They might pressure you into paying them to 'avoid legal action'.

Pretending to be Keebo

Fraudsters could contact you pretending to be from you Keebo. They’ll tell you there’s a problem with your account, and ask you to share sensitive information or make payments to move your money to “a safe account”.

How to make sure it's not fraud
Double check

Is the person you're paying really who they say they are? If you received an unexpected call from your bank, HMRC or another organisation, hang up the phone, Google their official number and call them back. If you received an email asking to transfer money from a friend, your landlord or someone else, try contacting them by a different method. Fraudsters can spoof phone numbers and make their emails look legitimate.

Take your time

An organisation you trust will never pressure you into making a payment. If you're unsure, speak to a friend or family member, or give us a call.

If it seems too good to be true, it probably is!

If you're being offered something very cheaply over social media, it's probably a scam. Buy from a trusted merchant where you can check verified reviews.