Frequently asked questions

FAQs

Have questions?
We've got the answers

Is KEEBO a bank?
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Nope. We are an FCA-approved credit card company. Which means we are allowed to loan people money and charge interest rates when the right amount is not repaid within the agreed period of time.

How is KEEBO different from other credit card providers?
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Everyone is unique, we think credit should be too. Unlike other credit card providers, we don't focus on our applicants' credit history. We use open banking to get a full understanding of your finances, so we’re able to offer personalised credit that's not based on assumptions, but on your actual needs. And as your needs change, your credit will too. With us, your credit will always adapt to your lifestyle 💸 Also, we're very proud to say that we are currently the only credit card company authorised by the Financial Conduct Authority (FCA) to use open banking data for credit and underwriting purposes. That's a big deal, for us, for you and for the future of banking!

What is open banking and is it legal?
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Yes, it's totally legit. Simply speaking, open banking is a technology that allows customers to share their financial data from their bank accounts with other companies, like us. 

Bank-level security
Open banking uses rigorously tested software and security systems. You’ll never be asked to give access to your bank login details or password to anyone other than your own bank or building society.

It’s regulated

Only apps and websites regulated by the FCA or European equivalent can enrol in the open banking directory.

You’re in charge
You choose when, and for how long, you give access to your data.

Want to find out more? Visit the open banking website.

What will my banking data be used for?
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By getting a full picture of your finances, we’ll be able to understand your relationship with it. By doing so, we'll have more accurate information when considering whether to offer you credit. We'll also use your data to help you make better money decisions, by providing insights about your spending, and sharing relevant content that we think matches your lifestyle and interests.

Is KEEBO safe?
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Oh gosh yes, consumer protection is at the heart of our business. We’ve built in a number of safeguards and checks to make sure that any customer harm has been minimised to the fullest extent. To do so, we worked with the regulator for a solid twelve months to demonstrate the benefits of our product and technology for consumers.

How do I apply for an KEEBO credit card?
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Sign up to our waitlist for now! We'll keep you updated on our launch! 🚀🚀🚀

Can I still use the app if I’m denied credit?
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YES! We highly encourage you to do so. You can still use our app to better manage your money, and we'll encourage you to make more mindful decisions by providing helpful information and customised insights most fit for you.

What fees do you charge / How does KEEBO make money?
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Honestly, we make money like every other card issuer. However: our aim is avoid our customers falling into debt, and we count on technology to help us out with that. At the end of the day, we want to show people how when used mindfully, credit can bring a lot of life-changing benefits. But, yes, we have to make money somehow, and when we're lending out our own money, we need to protect ourselves. One thing is for sure: we'll always be as transparent as possible with our users.

These are our main sources of income:

Merchants

We charge merchants fees to process card transactions.

Interest fees
We allow customers to borrow money from us in exchange for an interest fee. However, our aim is to bring these interests down as low as possible with the help of open banking.

Late payment fees
When our customers don't pay their bill on time, we charge them with a late fee. However, we also focus on minimising these fees as much as possible, by allowing users to easily set their own repayments, and by sending frequent reminder notifications so they don’t accidentally miss a repayment date.

How old do I need to be?
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Users need to be at least 18.

Do I need to be finance-savvy to use KEEBO?
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Nope — much to the contrary. We're here to make finance friendly, by sharing our knowledge in a way that everyone can understand. Our main purpose is to inspire and empower our customers to make smarter money decisions, so that they can achieve financial well-being and start creating the life they want. We're here for you every step of the way ❤️